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Km8 FAQ — answers to all your questions

From registration to payments, bonuses to gaming rules — everything you want to know about km8, explained simply.

Registration & Account Deposits & Withdrawals Bonus Gaming Security App

Everything you want to know about km8

From new members to experienced players — this FAQ page has everything everyone needs.

Whether you're new to km8 or a seasoned player, questions are bound to come up. How to register, how to make a deposit, how bonuses work, or what to do if you can't log in — this FAQ page has straightforward answers to all of that.

We want every moment on km8 to be smooth and enjoyable. That's why we've compiled detailed answers to the most frequently asked questions. If you still can't find what you're looking for, reach out via our live chat support — we're available 24/7.

This FAQ page is updated regularly. For the latest rules and terms, Terms and Conditions also visit the page.

What do you need help with?

Choose a category below to find your question

Registration & Account

Answers to questions about account creation, updating details, KYC verification, password reset, and more.

Deposits & Withdrawals

Payment methods, processing times, minimum amounts, and transaction troubleshooting.

Bonuses & Promotions

Welcome bonus, cashback, free spins, wagering requirements, and referral bonuses.

Gaming & Betting

Questions about Live Casino, slots, Sports Betting, odds, rules, and game providers.

Security & Privacy

Account security, 2FA, personal data privacy, and responsible gaming tools.

App & Platform

App downloads, installation issues, device compatibility, and technical support.

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Registration & Account 6 Deposits & Withdrawals 5 Bonuses & Promotions 5 Gaming & Betting 4 Security 4 App & Platform 4
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Registration & Account

To register on km8, you'll need your full name, an active mobile number or email address, and a strong password. After registering, you'll receive a verification code via mobile or email to activate your account. The whole process takes 2–3 minutes and is completely free.

At the time of registration, you only need to verify your mobile number or email. However, KYC (Know Your Customer) verification is required before making withdrawals or for transactions above a certain limit. This involves uploading a photo of your national ID or passport — it's there to protect your account and funds.

No. Each person may only create one km8 account. Having multiple accounts is against the rules, and if detected, all associated accounts will be closed. If you need to regain access to an old account, contact the support team.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Use the OTP to set a new password. The entire process takes under 3 minutes. If you don't receive the OTP, check your spam folder or contact us via live chat.

For security reasons, some account details cannot be changed on your own. If you need to update your name or mobile number, contact the support team via live chat or email with your KYC documents. Once your identity is verified, the necessary changes will be made.

Yes. If you no longer wish to use km8, contact our support team. Make sure to withdraw any remaining balance before closing your account. If you'd like to self-exclude as part of responsible gaming, that option is also available — your account can be suspended for a set period or permanently.
Deposits & Withdrawals

km8 supports multiple deposit methods, including mobile banking, net banking, e-wallets, and cryptocurrency. Minimum deposit amounts may vary by method. Log in to your account and go to the Deposit section to see all available options.

Deposits are instant for most payment methods — funds are typically added to your balance within 1–5 minutes. In some cases, network congestion may cause a delay of up to 30 minutes. If it takes longer than 30 minutes, contact support with your payment receipt.

Withdrawal requests are typically processed within 1–24 hours. If KYC verification hasn't been completed, your first withdrawal may take a little longer. Once KYC is done, future withdrawals will be processed much faster. Before withdrawing, make sure the name on your account matches the name on your payment account.

Minimum deposit and withdrawal amounts vary by payment method. The exact limits are listed next to each payment option in the Deposit section. For the latest details, log in to your account and check the Cashier section.

km8 generally does not charge any fees for deposits or withdrawals. However, your payment provider may apply a small fee on their end. Review your payment service's terms before making a transaction. If you notice any unexpected charges, contact support.
Bonuses & Promotions

After your first deposit following registration, your welcome bonus is activated automatically — no code required. The bonus amount and terms may vary over time, so log in to your account to see the current offer.

A wagering requirement means the number of times you need to place bets on your bonus winnings before you can withdraw them. For example, a BDT 500 bonus with a 10x wagering requirement means you must place a total of BDT 5,000 in bets before withdrawing. Full details are listed in each bonus's terms and conditions.

Free spins are generally valid for specific slot games. The eligible games for each offer are listed in the bonus details. Free spins expire if not used within the specified time after they are credited.

Share your personal referral link or code. When someone registers and makes a deposit using your code, you'll earn a referral bonus. Your referred friend may also receive a special benefit. Find your code in the Referral section of your account.

No, bonuses cannot be withdrawn directly. You must first meet the bonus wagering requirement. Once the requirement is fulfilled, your winnings can be withdrawn under the standard withdrawal rules. Some special promotions may have separate conditions — these are outlined in the offer details.
Gaming & Betting

km8 offers thousands of games, including Live Casino (live baccarat, roulette, blackjack), slots, virtual sports, and cricket and football betting. Top titles from world-class game providers are all available here. Once registered and logged in, you get instant access to every game.

Yes. km8's Live Casino games are streamed in real time with professional dealers. It brings the feel of a real casino straight to you, and you can even chat with the dealer during the game.

If you get disconnected, the game will pause temporarily. Once you reconnect, you can continue from where you left off. For slot games, if the connection drops mid-spin, the result is saved on the server — you'll see the correct outcome when you reopen the game. If anything seems off, please contact support.

Yes. km8 VIP members enjoy exclusive bonuses, higher withdrawal limits, faster payment processing, a dedicated account manager, and access to special casino events. As you play more, your VIP tier advances and the benefits grow with it.
Security & Privacy

Yes. km8 protects all your personal information with 256-bit SSL encryption. Your data is never sold or shared with any third party. For more details, please see our Privacy Policy read here.

Log in to your account and go to Settings > Security. There you'll find the option to enable two-step verification. You can set up 2FA using your mobile number or an authenticator app. Once enabled, you'll need both your password and an OTP each time you log in.

If you suspect unauthorized access to your account, change your password immediately and log out of all active sessions. Then notify our support team via live chat or email. If necessary, your account can be temporarily locked.

Yes. km8 treats responsible gaming as a core platform principle. Tools including deposit limits, session time limits, cooling-off periods, and self-exclusion are all available in your account settings. For more details, please see our Responsible Gaming view page.
App & Platform

The km8 app is available directly from our App Page available for download. Separate versions are available for Android and iOS. The app may not be listed on the Play Store or App Store — in that case, download the APK directly from the website.

Go to your phone's Settings > Security and enable the "Install from unknown sources" option. Then download the APK from the km8 website and tap the file to install it. After installation, log in with your existing credentials.

Yes, the app and website offer the same games and features. Your account balance, bonuses, and gaming history are fully synced — activity on one will be accurately reflected on the other. The app also includes a few extras like fingerprint login and push notifications.

When a new update is available, you'll get a notification when you open the app. Download and install the latest version from the km8 app page — your existing data won't be lost. If certain features stop working on an older version, updating should fix it.
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